sampokongTerms of Use

These terms govern your use of sampokong, our online gaming and sportsbook platform. When you open an account on sampokong, you agree to abide by these conditions, which outline your rights, our obligations, and the rules that keep our service fair and secure for all users. We enforce these terms uniformly across all supported regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Our sampokong platform provides access to sports betting (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All services on sampokong are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

We at sampokong commit to transparency in how we collect your data, process deposits and withdrawals, handle disputes, and manage bonuses and promotions. This document sets out the specific rules and expectations that apply to your account and every transaction you make on our platform.

Account Opening and Verification on sampokong

To open an account on sampokong, you must be at least 18 years old and resident in a jurisdiction where our services are lawful. We require you to provide accurate personal information—full name, email address, phone number, date of birth, and residential address. You verify your email and phone during registration; we may request additional documents (identity card, proof of address) to complete verification before you can deposit or withdraw funds.

Your sampokong username and password are personal and confidential. We recommend using a strong password and updating it regularly. If you suspect unauthorized access to your account, contact our support team immediately via live chat or email. We are available in English and Indonesian during standard business hours. We bear no liability for losses resulting from your failure to keep your credentials secure.

Verification requirement: Under our sampokong policy, all accounts must pass identity and address verification before withdrawal is permitted. This protects both you and our platform from fraudulent activity.

Deposits and Payment Methods

We at sampokong accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Minimum and maximum account preferences apply; these are displayed during the deposit process. Your deposits are processed subject to verification windows. We do not charge deposit fees, though your bank or payment provider may impose charges. Once your deposit is confirmed, funds appear in your sampokong account balance immediately or within a few minutes, depending on your payment method and your financial institution.

Withdrawals and Settlement

You may withdraw funds from your sampokong account at any time, subject to verification status and account balance. Withdrawal requests are processed to your original deposit method where possible. Standard processing times vary by payment method; we do not guarantee exact withdrawal windows. Withdrawals are subject to anti-money-laundering checks and may be delayed if we suspect irregular activity. We reserve the right to deny a withdrawal if your account fails verification or if we detect fraud.

Promotions, Bonuses and Your sampokong Account

Promotions on sampokong—including welcome offers, weekly cashback, reload bonuses, referral rewards, and tier incentives—are optional and subject to stated terms. We do not advertise fixed bonus amounts; instead, we describe each offer's structure and eligibility criteria in your Promotions tab. To claim a promotion on sampokong, you must meet all conditions specified at the time the offer is made. Bonus credits carry activity requirements (playthrough or contribution thresholds) unless otherwise stated. Unused bonuses may expire after a set period; we notify you of expiry dates in advance.

Weekly cashback on sampokong is calculated from net losses across all games during a weekly period. If your total wagers minus winnings result in a loss, we credit a percentage back to your account. Cashback rates and minimum-loss thresholds are posted in the promotions section and may vary by tier or season. Cashback credits do not carry additional playthrough requirements and may be withdrawn immediately or re-wagered at your choice.

Referral bonuses at sampokong
Share your unique referral code with friends. When they deposit for the first time, both you and your friend receive bonus credits as defined in our referral program. Referred accounts must meet verification and deposit minimums to activate bonuses.
Tier progression
Your tier on sampokong advances automatically as you accumulate activity and deposits. Higher tiers unlock perks such as faster withdrawals, birthday bonuses, and exclusive promotional access. Tier status never decreases.
Bonus restrictions
We reserve the right to cancel or modify promotions at any time. Bonus abuse—such as exploiting promotions or colluding with other accounts—results in immediate cancellation of bonuses and potential account suspension.

Seasonal campaigns: During Idul Fitri, Idul Adha, Imlek, and Nyepi, sampokong runs limited-time campaigns and tournament structures. Terms for seasonal offers are posted separately; all general terms apply unless explicitly stated otherwise.

Game Rules and Fair Play

All games on sampokong—sports betting, live-dealer tables, slots, and esports—operate according to published rules and fixed odds. We do not modify odds mid-round or hide fees in payouts. Our live-dealer games are streamed in real time from professional studios; outcomes are determined by actual card and wheel mechanics, not random algorithms applied after betting closes. Slot games use certified random-number generators (RNG). We do not guarantee any particular outcome or win rate. Variance and losing streaks are normal parts of gameplay.

Dispute Resolution and Your Rights

If you believe an error has occurred on sampokong—such as an incorrect payout, a missed bonus credit, or a technical malfunction—contact our support team immediately. Provide transaction details, screenshots, and timestamps if available. We investigate disputes within five business days and respond with our findings. If you remain unsatisfied after our investigation, you may escalate your case; we will provide escalation procedures at that time. Disputes must be raised within 30 days of the transaction in question.

Data Protection and Privacy

We collect and process your personal data according to applicable privacy laws. Your information is stored securely and used only for account management, payment processing, compliance, and promotional communications (which you may opt out of). We do not share your data with third parties except as required by law or to facilitate payments. Our full privacy policy is available on sampokong under the Privacy Policy link. Any questions about your data should be directed to our support team.

On sampokong, we maintain industry-standard security practices including encryption, firewalls, and regular security audits. However, no system is completely immune to breaches. We undertake to notify you promptly if we become aware of unauthorized access to your account or data.

Account Closure and Suspension

You may close your sampokong account at any time by contacting support. We will process your closure request within five business days. Upon closure, any remaining balance will be withdrawn to your registered payment method, subject to verification. We reserve the right to suspend or terminate your account if we detect fraud, money laundering, bonus abuse, or violation of these terms. Suspension may be temporary or permanent depending on the severity of the violation. In case of suspension, we will explain the reason and provide an opportunity to respond before taking final action.

Jurisdiction and Liability

Our services on sampokong are available only where local law permits. By opening an account, you confirm that access and use comply with your jurisdiction's laws. We do not accept customers from jurisdictions where online wagering is prohibited. sampokong operates under the laws of its registered jurisdiction; disputes shall be resolved according to those laws. We are not liable for indirect, consequential, or incidental damages arising from your use of sampokong, including loss of profits or data. Our total liability is capped at the amount of your most recent deposit.

These terms are effective as of the date you open your sampokong account and remain in effect until termination. We may update these terms from time to time; material changes will be notified to you via email or in-app notification. Continued use of sampokong after notification indicates your acceptance of the updated terms. If you have questions about these terms, contact our support team via live chat or email at any time.