sampokongFrequently Asked Questions

We require proof of identity and proof of address to verify your account on sampokong. Acceptable identity documents include a national ID card, passport, or driving license. For proof of address, we accept recent utility bills, bank statements, or government correspondence dated within the last three months. All documents must be clear, unobstructed, and legible. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, local documents issued by municipal authorities are accepted. After you submit documents, our verification team typically reviews your submission within one business day. Once approved, your account gains full access to deposits, withdrawals, and all game categories.

During registration on sampokong, you supply your full name, date of birth, email address, phone number, and residential address. You also create a username and password, choose a currency (Indonesian Rupiah), and confirm that you meet our age and jurisdiction requirements. After submission, we send a confirmation link to your email. Once you verify your email, your account moves to active status, but full functionality — including deposits and withdrawals — remains unavailable until you complete KYC verification by submitting identity and address documents. The registration process takes approximately five to ten minutes and requires accurate information matching your submitted identification documents.

Once logged into your sampokong account, navigate to Account Settings to modify your email, phone, password, and notification preferences. You can also enable two-factor authentication for enhanced security. If you wish to pause account activity temporarily, contact our support team via the in-app chat or support ticket system to request a temporary account suspension; this halts access to all games and transactions while preserving your account data and funds. A suspension typically takes effect within one business day. To reactivate, submit a reactivation request through the same support channel and complete any required identity re-verification. Permanent account closure is also available upon request and results in fund withdrawal per our terms.

Our customer support team on sampokong operates during extended business hours. Live chat is available daily from 08:00 to 23:00 (Western Indonesia Time). Outside these hours, you can submit a support ticket via your account dashboard, and our team will respond within one business day. Email support is available at all times. For account security issues or urgent matters, we recommend using live chat during availability windows to receive faster assistance. During peak periods — such as Liga 1 match days or major Piala AFF tournaments — response times may extend slightly due to high support volume.

Yes. We accept bank transfers from online payment, e-wallet, mobile banking, and local payment via online payment or direct bank-account deposit. To deposit using bank transfer on sampokong, navigate to the Deposit section, select your bank from the available options, and enter your desired amount. The system will display a unique e-wallet code or bank account reference. After you initiate the transfer from your bank account, the funds typically arrive within one to three business hours, depending on your bank's processing speed. Withdrawals to these banks follow a similar process: select your destination bank, verify your account details, and submit a request. Withdrawal verification may require one to two business days. Deposits from mobile banking are commonly processed fastest due to local payment integration across major Indonesian banks.

If your deposit or withdrawal on sampokong does not complete, first check your account transaction history to see if the status shows Pending, Failed, or Cancelled. For deposits: if the payment was deducted from your bank account but not credited to sampokong, contact your bank to confirm the transaction details, then submit a support ticket on sampokong with your bank receipt. Our team will investigate and credit your account if the bank transfer was successful. For withdrawals: if a request shows Failed, verify that your destination bank account details are correct and resubmit. If a withdrawal remains Pending after two business days, escalate to live chat. Common causes of incomplete transactions include incorrect account details, temporary bank system outages, or insufficient verification. Always retain proof of payment to help our support team resolve disputes quickly.

Bonus offers on sampokong carry eligibility conditions and playthrough requirements. A welcome offer is typically available to new account holders upon their first deposit, subject to minimum deposit thresholds and geographic eligibility. Weekly cashback offers reward active users with a percentage return based on weekly turnover, credited automatically on specific days. Referral bonuses are awarded when a referred user completes registration and their first deposit; the referrer and new user each receive a bonus credit. All bonuses carry turnover multiples — you must wager the bonus amount a specified number of times before requesting withdrawal. Bonus funds are held in a separate wallet and cannot be withdrawn until turnover is met. Specific bonus terms, eligibility dates, and claim methods are displayed in the Promotions section of your account. Bonuses are non-transferable and subject to forfeiture if account activity ceases or terms are breached.

RTP stands for Return to Player and represents the theoretical percentage of all wagered funds a slot game returns to players over a very long period. For example, a slot with will return approximately 96 cents per dollar wagered across millions of spins. On sampokong, our slot titles — such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways — each display their RTP in the game information panel before you start playing. Higher RTP does not guarantee short-term wins; results depend on random number generation and volatility (the frequency and magnitude of payouts). Volatility refers to variance: high-volatility slots offer larger but less frequent wins, while low-volatility slots deliver smaller, more frequent payouts. RTP and volatility are independent properties; a high-RTP slot may have high volatility or low volatility. Always review game details and play within your budget.

Bonus offers on sampokong carry eligibility conditions and playthrough requirements. A welcome offer is typically available to new account holders upon their first deposit, subject to minimum deposit thresholds and geographic eligibility. Weekly cashback offers reward active users with a percentage return based on weekly turnover, credited automatically on specific days. Referral bonuses are awarded when a referred user completes registration and their first deposit; the referrer and new user each receive a bonus credit. All bonuses carry turnover multiples — you must wager the bonus amount a specified number of times before requesting withdrawal. Bonus funds are held in a separate wallet and cannot be withdrawn until turnover is met. Specific bonus terms, eligibility dates, and claim methods are displayed in the Promotions section of your account. Bonuses are non-transferable and subject to forfeiture if account activity ceases or terms are breached.

During registration on sampokong, you supply your full name, date of birth, email address, phone number, and residential address. You also create a username and password, choose a currency (Indonesian Rupiah), and confirm that you meet our age and jurisdiction requirements. After submission, we send a confirmation link to your email. Once you verify your email, your account moves to active status, but full functionality — including deposits and withdrawals — remains unavailable until you complete KYC verification by submitting identity and address documents. The registration process takes approximately five to ten minutes and requires accurate information matching your submitted identification documents.

We require proof of identity and proof of address to verify your account on sampokong. Acceptable identity documents include a national ID card, passport, or driving license. For proof of address, we accept recent utility bills, bank statements, or government correspondence dated within the last three months. All documents must be clear, unobstructed, and legible. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, local documents issued by municipal authorities are accepted. After you submit documents, our verification team typically reviews your submission within one business day. Once approved, your account gains full access to deposits, withdrawals, and all game categories.

Our customer support team on sampokong operates during extended business hours. Live chat is available daily from 08:00 to 23:00 (Western Indonesia Time). Outside these hours, you can submit a support ticket via your account dashboard, and our team will respond within one business day. Email support is available at all times. For account security issues or urgent matters, we recommend using live chat during availability windows to receive faster assistance. During peak periods — such as Liga 1 match days or major Piala AFF tournaments — response times may extend slightly due to high support volume.